Article 19 – Indemnification and accuracy of information

1. Client is responsible for the accuracy, reliability and completeness of all data, information, documents and/or records, in whatever form, that it provides to Fast Lane Vitality in the context of an Agreement, as well as for the data that it has obtained from third parties and that have been provided to Fast Lane Vitality for the purpose of performing the Service.

2. Client indemnifies Fast Lane Vitality against any liability resulting from the failure or untimely fulfillment of the obligations with regard to the timely provision of all correct, reliable and complete data, information, documents and/or records.

3. Client indemnifies Fast Lane Vitality against all claims from Client and third parties engaged by or working under Client, as well as from Client’s customers, based on the failure (in time) to obtain any subsidies and/or permits required in the context of the performance of the Agreement.

4. The Client indemnifies Fast Lane Vitality against all claims from third parties arising from the work performed for the benefit of the Client, including but not limited to intellectual property rights on the data and information provided by the Client that can be used in the performance of the Agreement and/or the actions or omissions of the Client towards third parties.

5. If the Client provides electronic files, software or information carriers to Fast Lane Vitality, the Client guarantees that these are free of viruses and defects.

Article 20 – Complaints

1. If the Client is not satisfied with the service of Fast Lane Vitality or otherwise has complaints about the performance of his assignment, the Client is obliged to report these complaints as soon as possible, but no later than 7 calendar days after the relevant reason that led to the complaint. Complaints can be reported verbally or in writing via info@fastlanevitality.nl with the subject “Complaint”.

2. The complaint must be sufficiently substantiated and/or explained by the Client if Fast Lane Vitality is to be able to handle the complaint.

3. Fast Lane Vitality will respond to the complaint as soon as possible, but no later than 7 calendar days after receipt of the complaint.

4. The parties will attempt to reach a solution together.

Article 21 – Applicable law

1. The legal relationship between Fast Lane Vitality and the Client is governed by Dutch law.

2. Fast Lane Vitality has the right to amend these general terms and conditions and will inform the Client thereof.

3. In the event of translations of these general terms and conditions, the Dutch version shall prevail.

4. All disputes arising from or in connection with the Agreement between Fast Lane Vitality and the Client shall be settled by the competent court of the Midden-Nederland district court, Utrecht location, unless mandatory provisions of law designate another competent court.